7-day returns apply to selected standard-stock items only. Custom-cut, installed, or modified lighting cannot be returned.
Eligible Returns
We accept returns within 7 days of delivery or showroom collection for selected catalogue items that meet all of the following conditions:
- The item is marked as return-eligible at the time of purchase (standard stock — not custom, made-to-order, or project-specific).
- The product is unused, uninstalled, and has not been powered on or tested beyond a brief showroom inspection.
- All original packaging, accessories, drivers, connectors, mounting hardware, and documentation are included.
- The item is in the same physical condition as when supplied — no scratches, dents, discolouration, or installation marks.
- Proof of purchase (order number or invoice) is provided.
Non-Returnable Items & Conditions
For safety, hygiene, and product integrity, the following cannot be returned under any circumstances:
- Items with burn marks, heat damage, melted components, or signs of electrical overload.
- Fragile items that have been chipped, cracked, shattered, or otherwise physically damaged after delivery.
- LED strips, cables, or wiring where the cable has been cut, shortened, soldered, or altered from factory length.
- Products that have been installed, wired into a circuit, recessed, surface-mounted, or modified in any way.
- Custom-cut profiles, bespoke lengths, special-order finishes, and project-specific BOQ items.
- Clearance, final-sale, or items explicitly sold as non-returnable on the invoice.
How to Request a Return
- Contact us within 7 days — WhatsApp or email with your order number, product name, and reason for return.
- Receive approval — Our team confirms eligibility before you ship or bring the item back.
- Return in original state — Deliver to our F-7 Markaz showroom or arrange courier return with secure packaging for fragile fixtures.
- Inspection & refund — After inspection, approved refunds are processed to the original payment method within 5–7 business days.
Important Notes
- Return shipping costs are borne by the customer unless the return is due to our error or a defective item confirmed on arrival.
- Fragile lighting must be repacked exactly as received; we are not liable for damage caused during return transit due to inadequate packaging.
- Opened LED drivers, transformers, or sealed technical components may be declined if tamper seals are broken.